If you analyze the Zerodha complaints raised online and other forum, you will see that most of them pertain to their customer service.
There are few other complaints against Zerodha regarding trading platform and app.
If you compare the complaints and feedbacks about Zerodha with that of brokerage industry, it is almost near industry average.
That means, if you calculate the number of complaints for every 10,000 clients, both have 2 complaints.
About Zerodha
Zerodha was funded in year 2010 by Mr Nithin Kamath. They are the pioneer in introducing discount broking concept in India.
Because of low brokerage and good innovation approach, they witnessed tremendous growth.
Within 8 years of their start, they have become top stock broker of India leaving behind the likes of ICICI Direct and Sharekhan.
Suggested Read: Detailed Review of Zerodha brokerage and its offerings
Zerodha Complaints Overview:
Complaints about Zerodha increased during year 2017-18 as that was the period of their growth,
As the number of customer increased, so as the complaints. Probably they did not have that bandwidth to address those many customers.
But they could address all the complaints gradually. The data shows they have resolved 100% complaints.
If you check year wise complaints, here is the break up,
Zerodha Complaint addressing Mechanism:
At first level , you can raise a complaint service ticket by writing a mail
- support@zerodha.com
They will create a ticket and one can see all the solution provided and other history with that.
If the problem is not addressed regarding compliance, you can write to below mentioned officer.
- Zerodha Compliance Officer : Mr Venu Madhav
- Compliance Office Email : compliance@zerodha.com
Zerodha in comparison with other Stock Brokers |
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Zerodha Complaints Final Thoughts
Zerodha does not any recommendations and tips for their clients. But customers are not complaining. They are benefited by lowest brokerage charges in India.
Since there is no brokerage for delivery trades, Investors are largely benefited.
But Zerodha can improve and reduce the complaints by concentrating more on customer care.
The platform wise, I could see lot of improvements in last year. There are less number of issue and few number of complaint raised.
However, they are the best option available to traders as on date in India.
If you already have account with them and facing any issues, you can write your concerns in the comments box below.
